Our products ship directly from various distribution centers using UPS,
FedEx or a trucking company. Orders above $99 will be shipped at no
charge, all others will be charged a flat $15 shipping fee. On fixtures
designated to ship by truck or are oversized, there will be an
additional flat freight charge of $75.00 added to your order.
We pride ourselves in offering exceptional customer service and want
you to receive your products in excellent condition and in a timely
In some instances delays may occur. Quoizellightingsource.com does not have
control over the manufacturer’s inventory, production or shipping
schedules. If there are delays or backorders from the manufacturer you
will be notified in a timely manner. If you wish to cancel your order
due to a backorder see cancellation policy.
Quoizellightingsource.com is not responsible for any lost or damaged shipments.
Please note that once the common carrier verifies through tracking that
the item has been delivered, we cannot be held liable for loss.
If loss or damaged does occur, you must file a claim to the respective
shipper within 36 hours. To expedite your fixture replacement request,
please complete our damaged items form, or call our customer service
department at 1-866-544-2506. Quoizellightingsource.com currently will ship to
Hawaii and Alaska. Orders to Hawaii and Alaska will have a surcharge
that will be displayed during the ordering process.